Cancelling
You can cancel at any time on your Plan and credits page. Your plan stays active until the end of the period you've paid for, and then moves to the free plan. Your talks stay yours, and you can still present them.
Part of a period
We don't refund part of a month or year that has already been paid for, including when you cancel or move down a plan early.
Credits for failed work
If a build, script or practice report fails before producing anything, or a past deck can't be read, the credits it used come back automatically. You don't need to ask. If a build stops partway, the finished slides stay and its credits stay spent; email support@cue-app.io if that leaves you without a talk you can use.
Top-ups
If a credit top-up is refunded, its credits are taken back as far as they haven't been spent.
Your rights under the law
Nothing here limits rights you have under the law where you live, including any right to withdraw from a purchase. Dodo Payments Inc., our merchant of record, processes any refund to your original payment method.
Asking for a refund
If you think something went wrong with a charge, email support@cue-app.io or use the link on your Dodo Payments receipt, and we'll look into it.